What Is A Technical Service Bulletin?
When you drive a new vehicle off the dealership lot, you expect that your first few years of ownership will be problem-free. In most cases, they are. The parts and systems under the hood are brand new. Sadly, auto manufacturers occasionally make mistakes. When they do, they’ll often issue a technical service bulletin.
Most won’t affect you. In fact, were you to read the majority of the TSBs that are issued by automakers, you might be inclined to ignore them. For example, a manufacturer may send out a notice about a faulty cigarette lighter. It may be irrelevant to you unless you’re a smoker.
Having said that, it is important to understand what a technical service bulletin is and how it affects you as an owner. In this article, I’ll describe how they differ from recalls. I’ll also explain how to make sure the appropriate repairs are performed in the event a TSB is issued.
How Is It Different Than A Recall?
Many owners believe recalls and TSBs are the same. The former is issued when an automaker discovers that the design of their vehicle includes a safety risk or a problem with emissions. The recall does not expire. It remains “live” or “open” until the owner has a dealership technician fix the problem.
A technical service bulletin is sent to the dealership by the automaker for design problems that do not present safety risks. Unlike recalls, they usually expire once the standard warranty period ends. If the owner fails to have the work performed and the warranty expires, his chance to have the problem resolved by the dealer for free also expires.
Having The Necessary Repairs Performed
Occasionally, TSBs address serious problems with key parts and systems. For example, your car’s engine may have a recurring hard starting issue that is due to a design flaw. Or, the transmission may slip. If you suspect a problem you’re experiencing with your vehicle is due to design issues, you can investigate existing technical service bulletins online. Be aware that the content will often exclude details that are available to the dealership.
The key to having TSB repairs done by the dealer is to make sure one of the auto technicians can duplicate the problem. For example, suppose you’re having trouble cranking your engine in the morning. Further suppose you have noticed a technical service bulletin that mentions a cold start engine issue. If you deliver your vehicle to the dealership after warming the engine, they won’t be able to duplicate the cold start. Deliver it the previous evening. Call in the morning and ask them to crank the motor. Once they verify the cold start, they can resolve it based on the TSB.
Again, most technical service bulletins are not important. Nor are they widespread. However, if you experience a glitch with your car, and it’s still under warranty, check online for a TSB. It may be the quickest path toward having the problem resolved.

